Let’s Meet Terms and Conditions for Use

This Let's Meet Terms of Use comes into effect from 12th August 2020.


Please read these terms carefully

By using Let’s Meet (also referred to as Lets Meet / lets meet), you agree to these Terms. If you do not agree to these terms, do not use Lets Meet.
Who we are and what this Agreement does
We, Mash Virtual Ltd of 8th Floor, 1 Canada Square, Canary Wharf, London E14 5AA, United Kingdom (‘MASH Virtual’, ‘us’, ‘we’, ‘our’) is a limited liability company registered in England. Lets Meet is a Web and Mobile application software and any updates or supplements to it. MASH Virtual, owns and operates a Website at www.letsmeet.one that provides service for Video Conferencing and related services with Terms and Conditions set out as ‘Lets Meet Terms of Use’. By continuing with this service, you acknowledge and agree to comply with these terms.

  • 1. The Platform

    • 1.1. We provide a platform via the website (‘Platform’) which enables users wishing to access video conferencing services (each a ‘Client’) to schedule and/or participate in online video conferencing sessions (each a ‘Session’) either one-to-one or to join a group session. The Platform can be used by any individual, corporation or institution who will create their own groups to plan virtual meetings.

    • 1.2. For the purposes of these terms, the Client must be at least 18 years of age and may give consent for a minor to access and use the Platform.

    • 1.3. For the purpose of these terms, a ‘User’ is defined as a Client and any minor which the Client authorises to use the Platform.

    • 1.4.A User can register on Lets Meet to create a session as a ‘Host’ and invite others to participate. A User may also join a session created by another host as a ‘Participant’

  • 2. Platform Terms of Use

    • 2.1.By using this Platform, you are agreeing to be bound by these Terms together with our Lets Meet Terms and Condition and MASH Virtual Privacy Policy, which set out how we process personal data we collect from you and how we use cookies.

    • 2.2.Your use of this Platform means that a contract consisting of these Terms, our Lets Meet Terms and Condition and Privacy Policy, is formed between us and you which governs your use of this Platform and your access to the services available on this Platform from time to time.

    • 2.3.These Terms will apply:

      • 2.3.1howsoever you decide to access the Platform (including through the Platform or through any mobile device application or hand-held tablet device); and

      • 2.3.2to all users of the Platform, including Clients, Host, Participant, Users and guests and references in these Terms to ‘you’ or ‘your’ are to you, the user of the Platform, whether you are a Client, Host, Participant, User or guest.

    • 2.4.We may make changes to these Terms to reflect the way we operate the Platform from time to time and will take reasonable steps to bring any material changes to your attention. Please look at the top of this page to see when these Terms were last updated.

    • 2.5.If you do not agree to any changes made to these Terms, you must cease using the Platform.

    • 2.6.Every time you access the Platform, the Terms in force at that time will apply to your use of the Platform.

    • 2.7.A Session can only be cancelled by the Host. The Platform takes no responsibility for any cancellation or disruption or inconvenience due to cancellation of a Session.

  • 3. Fee

    • 3.1.Let Meet may charge a ‘Fee’ for each session created by Host. Such charges will be paid by the Client who acts as the Host for a particular Session. The Fee for hosting a session will be available to at the time of creating a Session and will also be published on the Lets Meet website. There will be no charge payable by a User when he/she is joining the Session as a Participant.

    • 3.2.No Fee are payable in order to register on the Platform.

    • 3.3.All payments made using the Platform are processed by our payment service provider (‘PSP’). The PSP will charge a Fee for each Session.

    • 3.4.The PSP will collect payment of the Fee on the date upon which the Session takes place using the payment card details provided when the Client creates a Session.

    • 3.4.The Fee is exclusive of any applicable value added tax, which will be charged extra as applicable.

  • 4. Host Terms

    • 4.1.This paragraph applies to all users of this Platform who act as a Host for any Session.

    • 4.2.The Host will manage a Sessions with all due care and skill, in conformity with the Terms of Use and in compliance with all applicable statutory and regulatory requirements and standards of best practice.

    • 4.3.The Host shall take all appropriate steps to safeguard and protect the interests of the Participants and (if a different person) the child.

    • 4.4.The Host warrants and represents to us that all written and oral statements and information provided when registering as a Host for the purposes of or in connection with the Session, including personal information about the Host and/or other information as required by the Platform were when provided and remain true, complete and accurate.

    • 4.5.The Host shall ensure that they always maintain the professional demeanour during the management of a Session and that they will ensure that their behaviour, their dress code and their appearance are appropriate. The Host recognises that failure to maintain this clause can lead to serious legal implications apart from other penal actions at the sole discretion of Let’s Meet and the local laws.

  • 5. Participant Terms

    • 5.1. This paragraph applies to all users of this Platform who use this Platform and participate in a Session organised by a Host. It also applies to Clients who are already registered on this Platform.

    • 5.2. The Participant agrees to provide personal information as required by the Platform at the time of participating in any Session for the purpose of safety and security.

    • 5.3. The Participant must not share login details including but not limited to any password to log in to a Session with anyone else.

    • 5.4. The Participant shall ensure that they always maintain the professional demeanour during the participation of a Session and that they will ensure that their behaviour, their dress code and their appearance are appropriate. The Participant recognises that failure to maintain this clause can lead to serious legal implications apart from other penal actions at the sole discretion of Let’s Meet and the local laws.

    • 5.5. The Participant shall indemnify us and keep us fully and effectively indemnified on demand against any actions, suits, claims, costs, demands, losses, damages, expenses, liabilities and payments which may be brought against or suffered or incurred by us as a result of or in connection with, directly or indirectly, any content posted on the Platform by the Participant or any improper or any inappropriate use of the Platform.

  • 6. Disclaimers and our Liability to you

    • 6.1.Nothing in these Terms shall exclude or limit our liability for:

      • 6.1.1.personal injury or death resulting from our negligence;

      • 6.1.2.fraud or fraudulent misrepresentation;

      • 6.1.3.for breach of a Client’s legal rights in relation to the services available on the Platform, including the right to receive services which are as described and supplied with reasonable skill and care; or

      • 6.1.4any other liability the exclusion or limitation of which is not permitted by applicable law or regulation.

    • 6.2.We cannot guarantee that this Platform will be:

      • 6.2.1.compatible with all or any hardware and software which you may use;

      • 6.2.2.available all the time or at any specific time; or

      • 6.2.3.accurate and up to date.

      • 6.2.4will run without glitches.

    • 6.3.The Host and / or the Participant is not our employee or agent and, save where expressly provided for in these Terms, a Host and/or Participant has no power or authority to alter or waive any of these Terms, or to bind or commit us in any way.

    • 7. Access and use of the Platform

      • 7.1.You must be 18 years of age or older to use the Palatform as a Host and/or Participant.

      • 7.2.Should you provide access to a minor, you remain responsible for the minor’s use and access on the Platform.

      • 7.3.We grant you a limited, non-exclusive, non-transferable and revocable licence to access this Platform and its content and services solely as an end user and subject to the Terms.

      • 7.4.We do not guarantee that the Platform, or any content on it, will always be available or be uninterrupted. Access to the Platform is permitted on a temporary basis and we may suspend access to the Platform, or any part of it, without notice where we are required to do so by any applicable law or where the Platform is unavailable through no fault of our own.

      • 7.5.You will not access or use the Platform except for its intended purpose and will not attempt to:

        • 7.5.1.gain unauthorised access to, make unauthorised alterations to, or introduce any kind of malicious code to the Platform by any means;

        • 7.5.2.reverse engineer or decompile (whether in whole or part) the Platform or any software available through it;

        • 7.5.3.make copies, modify, reproduce, transmit, alter or distribute all or any part of the Platform or any material or information contained in it, other than as permitted by law;

        • 7.5.4use the Platform for any purpose that is unlawful under any applicable law; or

        • 7.5.5use the Platform to commit any act of fraud.

    • 8. Your Account

      • 8.1.We may restrict access to our entire Platform or certain parts of this Platform to users who have registered with us.

      • 8.2. You must provide us with all information requested during the application process and comply with all our eligibility requirements.

      • 8.3.When you Participate in a Session, you will be given either a Host or Participant account (‘Your Account’) which will be linked to your email address and/or Mobile phone number and protected by a password. You agree to keep your password strictly confidential and you must not disclose it to any third party. You agree to protect it in the same way as you would details of your bank account or your bank cards. Any failure to do so shall be at your sole risk and expense.

    • 9. Intellectual Property Rights

      • 9.1.Save for User Content, all content published, displayed or performed on this Platform (including, but not limited to text, lists, directories, graphics, photographs, images, illustrations, drawings, audio clips, video clips, interactive applications and search features) (‘Platform Content’) is protected by copyright, trademarks, database right and other intellectual property rights, which are owned or controlled by us or our third party licensors and content providers.

    • 10. Advertising

      • 10.1.This Platform may contain advertising. By using this Platform and the various services which we make available through this Platform, you agree that:

        • 10.1.1.we may place such advertising on this Platform; and

        • 10.1.2.such advertising may be targeted to the content of the information on this Platform, information on user profiles or other information which we may hold about you.

      • 10.2.The manner, mode and extent of advertising on this Platform is subject to change without notice.

      • 10.3.The advertisers are responsible for ensuring that material submitted for inclusion on this Platform complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in any advertising material.

    • 11. Interactive Services

      • 11.1.We may provide interactive services on this Platform, including a messaging service and rating and review functions.

      • 11.2.Any use of our interactive services must comply with our User Conduct and Content Standards. We have the right to remove any material you upload or posting you make on this Platform if in our opinion such material does not comply with our User Conduct and Content Standards. We also have the right, without obligation, to monitor disputes between you and other users and/or to restrict, suspend or close your account if in our opinion doing so is necessary to enforce the Terms.

      • 11.3.By submitting messages information or any other content to this Platform, you acknowledge that any material you upload to this Platform will be considered non-confidential and free from any similar obligation or restriction. You acknowledge that the content that you post to this Platform will be seen by other users. You agree that any loss or damage of any kind that you incur as a result of the use of any messages, content or material that you upload, post, transmit, display or otherwise make available through this Platform is solely your responsibility.

      • 11.4.A Client will have the opportunity to provide feedback to a Tutor once the Tutor Session has taken place.

    • 12. Recording of Sessions

      • 12.1.The sessions may be recorded by the Host or Lets Meet under intimation to the Client.

      • 12.2.The recorded sessions may be made available to the Clients for subsequent viewing and continuous learning purposes.

    • 13. Law

      • 13.1.These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.